Zendesk Vs Intercom: Discovering The Perfect Helpdesk Match!

Intercom vs Zendesk: Comparing features, integrations, and pricing

zendesk vs intercom

In 2023, conversational messaging will play an essential role in customer service. Customers increasingly expect to receive fast, convenient, and personalized support. No matter how a customer contacts your business, your agents will have access to the tools and information they need to continue and close conversations on any channel. Intercom wins the sales pipeline tools category because its campaigning and sequencing tools integrate all channels and unique services, like carousels and product tours.

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Resolve complex issues more efficiently with tickets designed to keep the conversation going. Intercom is human-powered and AI-enhanced, helping you deliver personalized, conversational support that scales with your business. Intercom is fully integrated, omnichannel, and easy to use—so you can deliver quality, conversational support from start to finish. However, if you’re looking for a streamlined, all-in-one messaging platform, there is no better option than Messagely. Chat agents also get a comprehensive look at their entire customer’s journey, so they will have a better idea of what your customers need, without needing to ask many questions. Since Intercom doesn’t offer a CRM, its pricing is divided into basic messaging and messaging with automations.

Smooth migration. Simple integration.

Intercom allows visitors to search for and view articles from the messenger widget. Customers won’t need to leave your app or website to find the help they need.Zendesk, on the other hand, will redirect the customer to a new web page. With both tools, you can also use support bots to automatically suggest specific articles, track customers’ ratings, and localize help center content to serve your customers in their native language. Intercom does not offer a native call center tool, so it cannot handle calls through a cloud-based phone system or calling app on its own.

zendesk vs intercom

Design and send out mobile push messages–phone pop-ups containing text and images that prompt customers to take action and redirect to a specific app page when clicked. Zendesk for Sales, or Zendesk Sell, is Zendesk’s sales pipeline and CRM tool with its own dashboard for lead generation and conversion. With so many solutions to choose from, finding the right option for your business can feel like an uphill battle.

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Besides, the prices differ depending on the company’s size and specific needs. We conducted a little study of our own and found that all Intercom users share different amounts of money they pay for the plans, which can reach over $1000/mo. The price levels can even be much higher if we’re talking of a larger company. So yeah, all the features talk actually brings us to the most sacred question — the question of pricing. You’d probably want to know how much it costs to get each of the platforms for your business, so let’s talk money now.

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So if an agent needs to switch from chat to phone to email (or vice versa) with a customer, it’s all on the same ticketing page. There’s even on-the-spot translation built right in, which is extremely helpful. Leave your email below and a member of our team will personally get in touch to show you how Fullview can help you solve support tickets in half the time. If you are looking for a comprehensive customer support solution with a wide range of features, Zendesk is a good option. Both Zendesk and Intercom offer varying flavors when it comes to curating the whole customer support experience. In terms of G2 ratings, Zendesk and Intercom are both well-rated platforms.

Zendesk is a great option for large companies or companies that are looking for a very strong sales and customer service platform. It offers more support features and includes more advanced analytics and reports. On the other hand, Zendesk’s customer support includes a knowledge base that’s very intuitive and easy to navigate. It divides all articles into a few main topics so you can quickly find the one you’re looking for. It also includes a list of common questions you can browse through at the bottom of the knowledge base home page so you can find answers to common issues.

zendesk vs intercom

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